Protection Plan

At zofa, we know that sometimes accidents can happen, and we want you to feel safe in the knowledge that it can all be fixed with our protection plans.

With our Castellan protection policy, you can cover your new sofa and protect it from any potential spills, stains, rips and tears for as long as possible.

Whats covered?

Accidental staining and accidental damage provides cover for specific accidental events.

Accidental staining from any substance including, but not limited to:

✔ Food

✔ Drinks

✔ Cosmetics

✔ Ink

✔ Paint

✔ Shoe polish

✔ Dye transfer

✔ Human and animal bodily fluids

✔ Odours to interiors caused by a stain.

Accidental damage including, but not limited to:

✔ Rips

✔ Tears

✔ Burns

✔ Scratches

✔ Punctures

✔ Scuffs

✔ Dents

✔ Chips

✔ Heat ring(s)

✔ Pet damage

✔ Breakage of glass, stone or marble

✔ Breakage of frame components

Valid claims will be settled by cleaning or repairing the damaged product. If parts are required, these will be sourced using the original specification of the product. If the product cannot be cleaned or repaired, we will provide an alternative settlement.

What’s not?

✘ Damage caused deliberately by you or any person

✘ Any damage resulting from wear and tear

✘ The gradual accumulation of damage or staining, accidental or otherwise

✘ Any faults or defects with the product

✘ Changes in colour or damage to of any part of the product caused by sunlight, perspiration, natural hair and body oils or wear and tear

✘ Accidental staining or accidental damage caused by the use of incorrect or inappropriate cleaning products or cleaning methods

✘ Damage caused by any animal other than your pet(s)

✘ Natural characteristics of leather such as brands, bites, tick marks and opened scars

This is not a general cleaning or maintenance contract. As such, cover is not provided for staining or damage, accidental or otherwise, which has occurred or accumulated over a period of time

For full details of all exclusions, please refer to the Terms and Conditions.

What are the restrictions?

You are 18 or older at the date of purchase

You are resident in the UK, Channel Islands or Isle of Man

The price of the product(s) purchased has a value of no more than £20,000

The product must be used for your own domestic purposes

Your product must be new at the start of this policy and free from damage

You cannot transfer this insurance to another person

The value of a repair, or any alternative settlement, shall not exceed the amount you originally paid for the product.

Only available in the United Kingdom, Channel Islands and Isle of Man

What are my obligations?

To take all reasonable precautions to safeguard the product and to avoid loss or damage to it

To maintain the product in accordance with the manufacturer’s instructions

To make a claim as soon as possible, but no longer than 28 days after noticing the damage, as shown in your terms and conditions

To supply accurate and complete answers to all the questions we may ask as part of your application for cover under the policy

You must pay the total premium in one full payment before the policy starts

Castellan insurance plan T&Cs

Download Information

Download Leaflet

Cover	Total Basket From	Total Basket To	Price
5 years Stain & Accidental Damage	£0.00	£200.00	£23.00
5 years Stain & Accidental Damage	£200.00	£500.00	£31.00
5 years Stain & Accidental Damage	£500.00	£1,000.00	£43.00
5 years Stain & Accidental Damage	£1,000.00	£1,500.00	£58.00
5 years Stain & Accidental Damage	£1,500.00	£2,000.00	£72.00
5 years Stain & Accidental Damage	£2,000.00	£3,000.00	£90.00
5 years Stain & Accidental Damage	£3,000.00	£4,000.00	£116.00
5 years Stain & Accidental Damage	£4,000.00	£5,000.00	£144.00
5 years Stain & Accidental Damage	£5,000.00	£10,000.00	£199.00
5 years Stain & Accidental Damage	£10,000.00	£20,000.00	£349.00

Protection Plan

Chunky Textured Weave

Soft Touch Velvet

Luxe Textured Velvet

Soft Woven Chenille

Brushed Wool Feel

Studio Plain*

Bouclé*

Cosy Chenille