Terms & Conditions


zofa TERMS AND CONDITIONS OF SALE

1. OUR TERMS

These are the terms and conditions upon which we supply goods to you. Please read them carefully before you submit your order to us. These terms tell you who we are, how we will provide goods to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2. GENERAL INFORMATION ABOUT US, ABOUT THESE TERMS AND HOW TO CONTACT US

2.1 We are Zofa Ltd a company registered in England and Wales. Our company registration number is 14067729 and our registered office is at Ground Floor, 6 Queen Street, Leeds, LS1 2TW. Our registered VAT number is 415 3524 21.

2.2 You can contact us by telephoning our customer service team at 0333 050 6614

 or by writing to us at Zofa Ltd, Redbrick, 218 Bradford Road, Batley, Leeds, West Yorkshire, WF17 6JF.

2.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 “goods” means the sofa, furniture or any ancillary items that you order from us.

2.5 When we use the words “writing” or “written” in these terms this includes emails.

2.6 “we”, “”us”, and “our” in these terms means Zofa Ltd.

2.7 “you” and “your” means the person entering into a contract with us.

3. OUR CONTRACT WITH YOU

3.1 Our acceptance of your order will take place when we email you to accept it, at which point a legal contract will come into existence between you and us. When we accept your order we will let you know when we anticipate that we will be able to deliver your goods to you.

3.2 If we are unable to accept your order, or unable to accept all of your order, we will inform you of this and will not charge you for the goods we are unable to provide. This might be because the goods are out of stock, because we do not have the size you have ordered, because of unexpected limits on our resources or suppliers which we could not reasonably plan for, because we have identified an error in the price or description of the goods or because we are unable to meet a delivery deadline you have specified.

3.3 If we are able to accept part of your order but not all of it, we will inform you as set out in paragraph 3.2 and if you decide that as a result you do not want to proceed with the rest of the order you can cancel it. Please see paragraph 7 which sets out how you can do so.

3.4 If when we give you the anticipated delivery date when accepting your order you decide that you do not want to proceed you can cancel it. Please see paragraph 7.3 which sets out how you can do so and within what time period. If you do so, we will refund the money you have paid when you placed the order with us.

3.5 We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.6 Our website is solely for the promotion of our goods in the UK. Unfortunately, we do not accept orders from nor do we deliver to addresses outside the UK.

4. OUR GOODS

4.1 The images of the goods on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the goods. Your goods may therefore vary slightly from those images.

4.2 Our goods are handmade. As such, once the foam and fabric is added to the frame of the goods, it may result in the goods being very slightly smaller or larger than the size displayed on our website.

5. YOUR RIGHTS TO MAKE CHANGES

5.1 If you wish to make a change to the goods you have ordered please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see paragraph 7 – Your rights to end the contract).

6. SUPPLYING YOUR GOODS TO YOU

6.1 The costs of delivery are included in the price of the goods.

6.2 When we accept your order we will provide you with an anticipated delivery date. We will then contact you as set out in paragraph 2.3 near the time of anticipated delivery date to confirm a delivery date with you. If when we give the anticipated delivery date when accepting your order you are not happy with it you can end the contract but this is strictly subject to you letting us know within the time frame and provisions set out in paragraph 7.3.

6.3 If our supply of the goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods you have paid for but not received.

6.4 When we contact you to confirm and agree a delivery date it is important you ensure that you, or someone on your behalf, is present at the delivery location given to receive the goods.If no one is available to take delivery on the agreed date, we reserve the right to charge you for the repeat delivery at the rate of £199. We will leave you a note informing you of how to rearrange delivery.

6.5 If after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract and paragraph 11 will apply.

6.6 You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:

(a) we have refused to deliver the goods;

(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

(c) you told us before we accepted your order that delivery within the delivery deadline was essential.

6.7 If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under paragraph 6.6, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.

6.8 If you do choose to treat the contract as at an end for late delivery under paragraph 6.6 or paragraph 6.7, you can cancel your order for any of the goods or reject goods that have been delivered. If you wish, you can reject or cancel the order for some of those goods (not all of them). After that we will refund any sums you have paid to us for the cancelled goods and their delivery. If the goods have been delivered to you, you allow us to collect them from you. We will pay the costs of collection. Please call customer services on 0333 050 6614or email us at info@zofa.co.uk to arrange collection.

6.9 The goods will be your responsibility from the time we deliver them to the address you gave us.

6.10 You own the goods once we have received payment in full.

6.11 You must look after the goods until you have decided you are to keep them. In particular;

(a) you must not use the goods at all;

(b) you must not tamper with the goods in anyway, which includes, but is not limited to, cleaning or attempting to clean them;

(c) you must retain the packaging which came with the goods;

If you do not abide by this condition, then in exercising your right to return the goods under paragraph 8.1 to 8.7 note that we might make a reduction under paragraph 8.6.

6.12 If we need some more information from you so that we can supply the goods to you, we will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and paragraph 11 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the goods late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7. YOUR RIGHTS TO END THE CONTRACT

7.1 Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with the goods and when you decide to end the contract:

(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the goods repaired or replaced or to get some or all of your money back), in this case seeparagraph 12;

(b) If you want to end the contract because of something we have done or have told you we are going to do, in this case see paragraph 7.2;

(c) If once we give you the anticipated delivery date under paragraph 3.4 you decide you do not want to proceed with the contract, in this case see paragraph 7.3.

(d) In all other cases (if we are not at fault and there is no right to change your mind), please see paragraph 9.1; or

(e) If we can only accept part of your order (please see paragraph 3.3).

7.2 If you are ending a contract for a reason set out at (a) to (c) below the contract will end immediately and we will refund you in full for any goods which have not been provided and you may also be entitled to compensation if (c) applies. The reasons are:

(a) we have told you about an error in the price or description of the goods you have ordered and you do not wish to proceed;

(b) there is a risk that supply of the goods may be significantly delayed because of events outside our control;

(c) you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see paragraph 6.8).

7.3 If you decide once we accept your order and provide the anticipated delivery date, if you are not happy with that date you can cancel the order provided you give us notice within seven days. If you do not do so, then we will proceed with the contract between us and that contract will remain in force. To give us notice within seven days, please follow the procedure in paragraph 10.1.

7.4 You have a right to change your mind within 30 days plus one of the date of delivery. Please see paragraphs 8.1 – 8.7 abut when this may apply, how to notify us, what you may have to pay and when you will receive a refund. 

8. YOUR LEGAL RIGHT TO CHANGE YOUR MIND (Consumer Contracts Regulations 2013)

8.1 For most goods bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013 (“Regulations”), are explained in more detail in paragraph 8.2 below. However, our goodwill guarantee is that we will allow 30 days for you to change your mind and receive a refund. This is more generous than your legal rights under the Regulations.

8.2 If you wish to change your mind under the Regulations or under the goodwill guarantee you must let us know within 30 days after the day that the goods are delivered to you. Note that if we deliver the goods ordered in instalments the 30 day period begins the day after the last delivery. To end the contract with us, please let us know by doing one of the following:

(a) Phone or email. Call customer services on 0333 050 6614 or email us at info@zofa.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.

(b) By post. Write to us at that address, including details of what you bought, when you ordered or received it and your name and address.

8.3 If you end the contract under the terms of paragraph 8.2, you must return the goods to us and must allow us to collect them from you. Please call customer services on 0333 050 6614 or email us at info@zofa.co.uk to arrange collection.

8.4 You are responsible for the costs of our collection of the goods. We will charge you the direct cost to us of collection. The costs of collection will be the same as our charges for standard delivery which will be charged at a rate of £199.

8.5 if you end the contract under the terms of paragraph 8.2, we will refund you the price you paid for the goods including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described in paragraph 8.6.

8.6 If you are exercising your right to change your mind and end the contract under the terms of paragraph 8.2:

(a) we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop or showroom (see paragraph 6.11 for what you must not do with the goods). If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

(b)The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.

8.7 We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind under the terms of paragraph 8.2, then your refund will be made within 14 days from the day on which we receive the goods back from you.

9. ENDING THE CONTRACT IN OTHER CIRCUMSTANCES

9.1 Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the goods are delivered to you. If you want to end a contract before it is completed where we are not at fault please contact us to let us know. The contract will end immediately and we will refund any sums paid by you for goods not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.

10. HOW TO END THE CONTRACT WITH US (THIS DOES NOT APPLY IF YOU HAVE CHANGED YOUR MIND UNDER PARAGRAPH 8)

10.1 To end the contract with us, please let us know by doing one of the following:

(a) Phone or email. Call customer services on 0333 050 6614 or email us at info@zofa.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.

(b) By post. write to us at that address, including details of what you bought, when you ordered or received it and your name and address.

10.2 If you end the contract for any reason after the goods have been dispatched to you or you have received them, you must return them to us and you must allow us to collect them from you. Please call customer services on 0333 050 6614 or email us at info@zofa.co.uk to arrange collection. Please note paragraph 9. You must look after the goods and not use them – please see paragraph 6.11 about this.

10.3 We will only pay the costs of return:

(a) if the goods are faulty or mis-described;

(b) if you are ending the contract because we have told you of an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong;

In all other circumstances you must pay the costs of return.

10.4 Where you are responsible for the costs of return, we will charge you the direct cost to us of collection at the rate of £199.

11. OUR RIGHTS TO END THE CONTRACT

11.1 We may end the contract at any time by writing to you if you break the contract, which will be if:

(a) you do not make any payment to us when it is due and you still do not make payment within seven days of us reminding you that payment is due;

(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the goods (see paragraph 6.12); or

(c) you do not, within a reasonable time, allow us to deliver the goods to you (see paragraph 6.6).

11.2 If we end the contract in the situations set out in paragraph 11.1 we will refund any money you have paid in advance for goods we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract, which will include any additional delivery charges we have incurred.

12. IF THERE IS A PROBLEM WITH THE GOODS

12.1 If you have any questions or complaints about the goods, please contact us. You can telephone our customer service team at 0333 050 6614 or write to us at info@zofa.co.uk or Redbrick, 218 Bradford Road, Batley, Leeds, West Yorkshire, WF17 6JF.

12.2 We are under a legal duty to supply goods that are in conformity with this contract. See paragraph 12.3 for a summary of your key legal rights in relation to the goods. Nothing in these terms will affect your legal rights.

12.3 This is only a summary of your legal rights. They are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk . The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your goods your legal rights entitle you to the following:

(a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.

(b) Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.

(c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

12.4 If you wish to exercise your legal rights to reject goods you must either allow us to collect them from you. We will pay the costs of collection. Please call customer services on 0333 050 6614 or email us at info@zofa.co.uk to arrange collection.

13. PRICE AND PAYMENT

13.1 The price of the goods (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the goods advised to you is correct. However please see paragraph 13.3 for what happens if we discover an error in the price of the goods you order.

13.2 If the rate of VAT changes between your order date and the date we supply the goods, we will adjust the rate of VAT that you pay, unless you have already paid for the goods in full before the change in the rate of VAT takes effect.

13.3 It is always possible that, despite our best efforts, some of the goods we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the correct price of the goods at your order date is less than our stated price at your order date, we will charge the lower amount. If the goods correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

13.4 We accept payment with a variety of payment providers (see website for details). You must pay for the goods at the time that you place your order with us.

14. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

14.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

14.2 We do not exclude any liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the goods including your right to receive goods which are as described and match information we provided to you, are of satisfactory quality, are fit for any particular purpose made known to us, and for defective goods under the Consumer Protection Act 1987

14.3 We only supply the goods for domestic and private use. If you use the goods for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

15. HOW WE MAY USE YOUR PERSONAL INFORMATION

We will only use your personal information as set out in our privacy policy.

16. OTHER IMPORTANT TERMS

16.1 We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

16.2 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

16.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in paragraph 16.2 in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

16.4 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

16.5 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

16.6 These terms are governed by English law and you can bring legal proceedings in respect of the goods in the English courts. If you live in Scotland you can bring legal proceedings in respect of the goods in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the goods in either the Northern Irish or the English courts.

Please select up to six fabrics from the below by simply clicking the images.

Chunky Textured Weave

The ultimate cosy fabric that is beautifully soft with an easy handle. The fabric has a heavy texture with the structure featuring a tonal weave design, creating a luxurious plush finish.

Soft Touch Velvet

A beautifully soft velvet with a modern matt finish. Available in a range of colours and family friendly, with inherent stain resistance. 100% recycled with a GreenFR finish means your sofa won’t cost the earth.

Luxe Textured Velvet

Stylish, luxury plush fabric with a rich depth of colour. Featuring an antiqued, textured finish that is super soft to touch.

Soft Woven Chenille

A subtle woven texture with an incredibly soft, brushed feel meaning it’s as good to touch as it looks.

Brushed Wool Feel

This fabric is a ‌flat woven twill with a natural wool look and lovely soft handle.

Studio Plain*

A linen look, soft flat woven polyester with a textured weft creating an elegant overall finish. *Exclusively available to the hush range.

Bouclé*

A sought-after bouclé fabric, offers a wool-like appearance that suits contemporary styles in vogue. Available in Mink & Ivory, the fabric infuses a natural essence into furniture design, aligning perfectly with the current immensely popular trend. *Exclusively available to the Utopia range.

Cosy Chenille

A chenille weave fabric with a subtle tonal effect that adds depth and character, a perfect blend of style and comfort.

Required
Required
Required
Required

(Please enter a valid email address above to continue and that there is no space after email address)