Delivery & Returns


We’ll keep you up to date with how the handmade build of your sofa is going but when it’s close to completion we’ll be in touch to finalise a delivery date that works best for you.

Delivery


Ordering a chair or a loveseat? We can deliver your order for as little as £29. Alternatively, if you’re opting for 2 or more sofas you’ll never pay more than our max fee of £49.

Delivery includes:

  • Your sofa being taken to a room of your choice
  • Unpacked,
  • Arms assembled (if required)
  • We’ll take away the packaging too
  • Delivery. zofa offers delivery across the UK – England, Scotland, Wales & Northern Ireland. There are however some Scotish postcodes we can’t deliver to, which are listed below; HS1-HS9, IV40 Isle of Raasay, IV41-IV49, IV51, IV55-IV56, KA27, KW15-KW17, PA20, PA41-PA49, PA60-PA78, PH41-PH44 and ZE.

    Will it fit? Please note it is very important that you have measured your furniture prior to delivery. If it doesn’t fit inside your property/room, unfortunately, you will incur returns charges. Please ensure that you enter the correct details into your order including accurate contact and address details. Please take in to account whether there is clear access and parking for the delivery drivers? If there is anything out of the ordinary, or you’re not sure just let us know prior to delivery.

    Fitting Guide

    On the Day


    Before we Deliver. Around 1-3 days before your estimated delivery date, our delivery partner will contact you by text or email to give you a delivery date. You can either accept this date or refuse and a new date will be suggested to you.

    Once agreed, the day before your delivery date, you will receive a text or email confirming a 2 hour delivery window for the day of delivery.

    On the day of the delivery, the delivery team will call ahead to let you know when they are 60-30 minutes away.

    When we Deliver. Our experienced team will deliver your zofa to a room of your choice, unpack the zofa, fit the feet and assemble the arms if required. They will also take away the packaging free of charge if you would like them to do so. Please bear in mind if you think you may want to return the product to us within the 30 day return period it is important to keep the original packaging. Please see below for information on returns.

    Returns


    We want you to buy with confidence and we know it can be hard ordering a sofa online without trying it first. That’s why we offer a no-hassle 30 day return period from the date of your delivery. We try our best to give you as much information as possible to ensure you make an informed decision on your purchase. From offering free fabric samples, detailed dimensions, and images of every available option. 

    In the unlikely event that you are not happy with your product then you can return it within 30 days of it being delivered to you. The item must be returned in a fully resalable condition, which includes the original packaging. 

    Arrange for Collection


    Please email info@zofa.co.uk with your name, home address, details of the order and, where available, your phone number. We’ll arrange for a collection. Once we receive it back, you’ll receive a full refund minus the collection cost.

    If you need to return an item because its faulty, or we have done something wrong, you will not be charged.

    Collections cost £199 for anywhere in the UK and the fee will be deducted from your refund. We do not accept returns under this policy for damaged items, worn or have any other defects. 

    Please select up to six fabrics from the below by simply clicking the images.

    Chunky Textured Weave

    The ultimate cosy fabric that is beautifully soft with an easy handle. The fabric has a heavy texture with the structure featuring a tonal weave design, creating a luxurious plush finish.

    Soft Touch Velvet

    A beautifully soft velvet with a modern matt finish. Available in a range of colours and family friendly, with inherent stain resistance. 100% recycled with a GreenFR finish means your sofa won’t cost the earth.

    Luxe Textured Velvet

    Stylish, luxury plush fabric with a rich depth of colour. Featuring an antiqued, textured finish that is super soft to touch.

    Soft Woven Chenille

    A subtle woven texture with an incredibly soft, brushed feel meaning it’s as good to touch as it looks.

    Brushed Wool Feel

    This fabric is a ‌flat woven twill with a natural wool look and lovely soft handle.

    Studio Plain*

    A linen look, soft flat woven polyester with a textured weft creating an elegant overall finish. *Exclusively available to the hush range.

    Bouclé*

    A sought-after bouclé fabric, offers a wool-like appearance that suits contemporary styles in vogue. Available in Mink & Ivory, the fabric infuses a natural essence into furniture design, aligning perfectly with the current immensely popular trend. *Exclusively available to the Utopia range.

    Cosy Chenille

    A chenille weave fabric with a subtle tonal effect that adds depth and character, a perfect blend of style and comfort.

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